Location: Central Valley, CA

The primary function of this position is to provide excellent customer service on the showroom floor and at the register, with a focus on answering irrigation related customer questions and assisting customers’ irrigation needs. Assist customers with all questions and needs in a timely and thorough manner, and provide an A+ customer experience, always striving to exceed customer’s expectations. Actively work the irrigation aisles on the showroom floor to maintain a high level of merchandising, cleanliness, maintain inventory levels through restocking, and maintain up to date pricing and displays.

Minimum Educational and Experience Qualifications/Requirements:

  • High school diploma or equivalency
  • Three-five years retail/customer service experience
  • Three-five years’ experience in the field of irrigation
  • Intermediate to advanced understanding of irrigation related products
  • Experience or exposure in the fields of agricultural sales, purchasing, light manufacturing or citrus production and processing
  • Must have excellent customer service skills
  • Effective time management skills
  • Must be fast paced, highly energetic, a self- starter and possess a positive attitude
  • Must be willing and able to lift up to 60 lbs. and handle bulky items. Occasionally, lift items up to 80 lbs.
  • Bilingual ability (English/Spanish) desirable
  • Proof of American citizenship and/or legal US work status

Essential Job Functions and Responsibilities:

  • Greets customers and offers assistance as needed
  • Offers specialized assistance to customers regarding irrigation product assortment and irrigation needs
  • Customer service including discussing customer’s needs, making suggestions and product recommendations, and assisting customers in finding the correct / needed irrigation products
  • Reaches out to customers shopping the irrigation aisles of the showroom to ask if assistance can be provided, and extending the offer of product support
  • Provides A+ customer service to all customers who make contact
  • Conducts sales transactions involving cash and charge sales
  • Creates properly documented, accurate invoices through the use of our point of sale terminal.
  • Stocks shelves within the irrigation section of the showroom as assigned through the use of aisle assignments
  • Stocks additional showroom areas as needed
  • Pulls inventory from back stock in the warehouse to maintain stock in the showroom
  • Maintains the integrity, merchandising, and cleanliness of assigned irrigation aisles in the showroom
  • Regularly reviews the irrigation product assortment available to customers on the showroom floor and re-merchandises as needed
  • Regularly reviews the showroom’s irrigation product assortment and makes product assortment / skew recommendations to the Ops Center Supervisor and Irrigation Buyer to better meet customer’s needs
  • Works in conjunction with the Lead Sales Associate, Supervisor, and Irrigation Buyer to ensure proper reordering / restocking of inventory
  • Alerts the Lead Sales Associate, Supervisor, and Irrigation Buyer when irrigation products are out of stock and require reorder
  • Updates out of stock tags on the showroom floor including dates alerting customers of in-stock timeframes for irrigation products
  • Identifies and reports inventory discrepancies through noted processes, does not make arbitrary adjustments without Manager’s approval
  • Maintains constant communication with project coordinator and salesman regarding customer visits to the showroom including those pertaining to new sales opportunities or ongoing projects
  • Participates in cycle count processes and physical inventories as needed
  • Maintains a neat, organized and safe work place at all times
  • Ability to be self-motivated, initiator and be part of a team who wants to succeed

The performance of these responsibilities presumes full attention to:

  • Complying with all the company policies and procedures
  • Maintaining the integrity and professional image of the company in dealing with other employees and customer representatives

General Responsibilities and Skills: Subject to Change   

  • Ability to handle numerous and challenging projects simultaneously (multi task)
  • Ability to develop effective relationships with company personnel and customers
  • Ability to act all times professionally and respectfully toward co-workers and third parties with whom the company does business
  • Maintain consistency in work habits and interactions with co-workers and third parties
  • Maintain dependability standards set by management
  • Maintain regular attendance and excellent punctuality
  • Comply with all company and departmental policies and procedures; alert management to ethical violations
  • Interact face-to-face, by phone or by electronic means with member packinghouses, co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities
  • Communicate well with others in accomplishing assigned tasks/functions
  • Work collaboratively with others
  • Cope well with pressure
  • Be service oriented
  • Act with honesty and integrity toward the company, its employees and customers
  • Job may also require you to perform duties not noted in this job description as needed

Fruit Growers Supply Company is a dynamic organization and is continually evaluating changes to meet the needs of our customers.  The duties of our employees will change to reflect the changing needs of the company.  This job description, while highly descriptive of the representative duties of the position, is not meant to be all-inclusive.  Other duties may arise which are not specifically written.  It is expected that employees will follow all reasonable and legal instructions of their supervisor when asked.

Email us with your resume and cover letter hr@fruitgrowers.com